12th August, 2020
Embitel has recently joined the Freshworks partner network. Through this collaboration, we will be equipped to enable the digital transformation of our ecommerce customers through a wide range of Freshworks SaaS products.
The integrated business software offerings from Freshworks aid in streamlining marketing, sales, HR and IT support activities of businesses so that they can deliver delightful customer experiences at scale.
Freshworks’ wide range of business software solutions are easy to use, ready to go, and provide intuitive user interfaces that require minimal customization. These products are a natural ally to Digital Commerce for enhanced post sale customer experience.
At Embitel, we partner with companies offering revolutionary products that add immense value to our customer’s businesses. This collaboration with Freshworks is an exciting opportunity for us, and we look forward to delivering unparalleled customer experiences through Freshworks products.
Arun Kumar, Head of Digital Commerce Business Unit, Embitel Technologies
“Customers across the globe are seeking CRM solutions that are frictionless and provide better customer experience through AI/ML. The partnership with Embitel will help build CRM and support solutions for businesses in India keen on delivering a consistent customer experience at scale in an increasingly digital world.”
– Anand Venkatraman, VP of Global Partnerships at Freshworks
This strategic partnership will reinforce Embitel’s corporate goal of delivering (with passion) smart solutions for unique business challenges faced by customers.