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eCommerce Managed Services
Let Us Streamline Your Ecommerce Operations While You Nurture Your Brand

In a rapidly growing digital landscape, it is no longer sufficient to just have a digital presence for your retail business. Rather, delivering a Seamless, Secure and Consistent experience, at every customer interaction, is indispensable for long term ecommerce success.

An Ecommerce Managed Services provider can help you achieve that superlative customer experience through 24*7 support and maintenance operations for your growing ecommerce business, while you pursue other mission-critical business goals.

Embitel has been empowering numerous small and large-sized business organizations by enabling a 360-degree approach for their ecommerce store management .

Benefits of Ecommerce Managed Services:

  • Unified Support services for infra and applications
  • Enhanced Platform uptime.
  • Improved consistency and predictability
  • Proactive and preventive monitoring at infra and application level
  • Quick issue/query resolution by a dedicated team
  • Minimize the impact of unplanned system outages

Our Ecommerce Managed Service Offerings

End-To-End Management of Marketplace Operations

  • Enterprise Level Development & Integration Support
  • Content, Catalogue & campaign Management
  • Users and Promotions Management
  • Cart and Checkout processes
  • Order Split, Reconciliation & Fulfilment management.
  • Payment and distribution Management
  • Accounting and Reconciliation Automation
  • Product Packaging & Shipping Management
  • Customer Grievance & Product Returns Management
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IT System Support

  • 24*7 Monitoring & Maintenance Support
  • Service Request Classification & Ticket Prioritization
  • Support for Applications Services following ITIL Service Management model:
    • -Incident Management
    • -Service Request Fulfilment
    • - Access Management
    • -Problem Management
  • Multi-Level IT Support :
    • - L1 Support in the areas of Catalog Management, Customer Management, User Management, Reports Management)
    • - L2 Support in the areas of Order Management, Promotions Management, Cache & Content Management, Payment Management, Shipping Management)
    • - Proactive Problem Management , L3 support and backlog based Enhancements. e. Continuous Site & Service Improvement
  • Integration with Existing Support Service Infrastructure

Why Choose Us?


1

14+ Years of Industry Experience

With expertise in Ecommerce and Digital Experience Management.


2

A 400+ strong team of experts in

Magento, Hybris, PimCore, Mobile Apps, PWA, AEM, and more.


3

More than 500 Projects Delivered

500+ Projects Delivered across industries including Retail, F&B, Grocery, Telecom, Lifestyle, Manufacturing, etc.


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Customer Success Story

Magento Development & Managed Ecommerce Service Support for CompuIndia:

We partnered with CompuIndia, shipping affiliate store of Dell India , for development and end to end management and monitoring of their e-store.
READ MORE >>

OMS Customizations & Product Modeling for Telecom Sector

Product Modeling , Custom ticketing system and order processing OMS Customizations for Europe-based mobile telecom operator .
READ MORE >>