eCommerce Managed Services
In a rapidly growing digital landscape, it is no longer sufficient to just have a digital presence for your retail business. Rather, delivering a Seamless, Secure and Consistent experience, at every customer interaction, is indispensable for long term ecommerce success.
An Ecommerce Managed Services provider can help you achieve that superlative customer experience through 24*7 support and maintenance operations for your growing ecommerce business, while you pursue other mission-critical business goals.
Embitel has been empowering numerous small and large-sized business organizations by enabling a 360-degree approach for their ecommerce store management .
Benefits of Ecommerce Managed Services:
- Unified Support services for infra and applications
- Enhanced Platform uptime.
- Improved consistency and predictability
- Proactive and preventive monitoring at infra and application level
- Quick issue/query resolution by a dedicated team
- Minimize the impact of unplanned system outages
Our Ecommerce Managed Service Offerings
End-To-End Management of Marketplace Operations
- Enterprise Level Development & Integration Support
- Content, Catalogue & campaign Management
- Users and Promotions Management
- Cart and Checkout processes
- Order Split, Reconciliation & Fulfilment management.
- Payment and distribution Management
- Accounting and Reconciliation Automation
- Product Packaging & Shipping Management
- Customer Grievance & Product Returns Management
IT System Support
- 24*7 Monitoring & Maintenance Support
- Service Request Classification & Ticket Prioritization
- Support for Applications Services following ITIL Service Management model:
- -Incident Management
- -Service Request Fulfilment
- - Access Management
- -Problem Management
- Multi-Level IT Support :
- - L1 Support in the areas of Catalog Management, Customer Management, User Management, Reports Management)
- - L2 Support in the areas of Order Management, Promotions Management, Cache & Content Management, Payment Management, Shipping Management)
- - Proactive Problem Management , L3 support and backlog based Enhancements. e. Continuous Site & Service Improvement
- Integration with Existing Support Service Infrastructure
Why Choose Us?
1
14+ Years of Industry Experience
With expertise in Ecommerce and Digital Experience Management.
2
A 400+ strong team of experts in
Magento, Hybris, PimCore, Mobile Apps, PWA, AEM, and more.
3
More than 500 Projects Delivered
500+ Projects Delivered across industries including Retail, F&B, Grocery, Telecom, Lifestyle, Manufacturing, etc.
Customer Success Story
Magento Development & Managed Ecommerce Service Support for CompuIndia:
We partnered with CompuIndia, shipping affiliate store of Dell India , for development and end to end management and monitoring of their e-store.
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OMS Customizations & Product Modeling for Telecom Sector
Product Modeling , Custom ticketing system and order processing OMS Customizations for Europe-based mobile telecom operator .
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