As the auspicious festival of Eid is just around the corner, Ecommerce players, especially those in Indonesia and the Middle East, are expecting a massive surge in demand. To stay ahead of the competition and ensure that their customers have a hassle-free shopping experience prior to Eid, ecommerce brands must prepare themselves to meet the surge in sales without any glitches. Read on to know how ecommerce players , especially in Middle East and South East Asia , can improve engagement and user experience for their customers before Eid.

Choosing the right marketing automation agency in a world of so many options might seem difficult. However, looking out for the companies whose services sync with your business needs and targets can narrow down the choices. Marketing automation lays down a number of benefits that can be strategically implemented with the help of an experienced marketing automation partner or agency.

Indonesia has emerged as a thriving place for the e-commerce sector in Indonesia. Read more about the current scenario, challenges faced, and opportunities for small and medium-sized companies in various industries across the Indonesian region.

Learn the basics of ESM – Enterprise Service Management and how different it is from ITSM. Understand the benefits of implementing ESM in your business. Know more about the salient features of Freshworks ESM.

Sales cycle should be short and CRMs must be smart. We bring you information about new tool Freddy AI to help you shorten your sales cycle and close deals sooner. Learn more about the smart ways to shorten sales cycle.

What are microservices? Why are they important? How do they communicate with each other? Get detailed information about microservices architecture and its role in different environments. Learn more about HTTP communication protocols.

Gantt chart were almost written off sometime ago, but after few changes, gantt chart is used by almost all enterprises today for project management. Learn more about the new features and advantages of gantt chart in this blog.

Learn about how two different software practices like DevOps and Agile when combined together bring changes to the businesses and software development life cycles. Know more about the advantages of both methodologies and how to integrate them.

Automation of customer experience CX is what we need today to thrive in the competition. How do we achieve it? Learn more about automating processes and their benefits as we bring you some of the best customer experience automation use cases.

What is customer empowerment and how it is related to customer service? Learn more about them and tips and hacks on how to incorporate them into your businesses today. We explain the steps to take to accomplish great customer service and get customer loyalty.