Indonesia has emerged as a thriving place for the e-commerce sector in Indonesia. Read more about the current scenario, challenges faced, and opportunities for small and medium-sized companies in various industries across the Indonesian region.

Learn the basics of ESM – Enterprise Service Management and how different it is from ITSM. Understand the benefits of implementing ESM in your business. Know more about the salient features of Freshworks ESM.

Sales cycle should be short and CRMs must be smart. We bring you information about new tool Freddy AI to help you shorten your sales cycle and close deals sooner. Learn more about the smart ways to shorten sales cycle.

What are microservices? Why are they important? How do they communicate with each other? Get detailed information about microservices architecture and its role in different environments. Learn more about HTTP communication protocols.

Gantt chart were almost written off sometime ago, but after few changes, gantt chart is used by almost all enterprises today for project management. Learn more about the new features and advantages of gantt chart in this blog.

Learn about how two different software practices like DevOps and Agile when combined together bring changes to the businesses and software development life cycles. Know more about the advantages of both methodologies and how to integrate them.

Automation of customer experience CX is what we need today to thrive in the competition. How do we achieve it? Learn more about automating processes and their benefits as we bring you some of the best customer experience automation use cases.

What is customer empowerment and how it is related to customer service? Learn more about them and tips and hacks on how to incorporate them into your businesses today. We explain the steps to take to accomplish great customer service and get customer loyalty.

Get to know in depth about serverless, its benefits, use cases and how it makes an impact on framework. Learn more about PaaS( platform as a service) and its advantages. Read about the comparison between serverless and PaaS and cloud services.

Multi cloud can be considered quite a blessing when it comes to storing and accessing data quickly. Employing the idea of using multiple platforms to work with, always comes in handy. Multiple datacenters work together, leading to faster work-pace and superior security. This is coupled with other facilities like cost saving and reduced latency. Multi cloud is a fast-growing technology that companies are embracing for its plethora of benefits.