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Monthly Archives: May 2021

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Why Should We Give A DAMN About DAM (Digital Asset Management)

A lot of enterprises today are aware of Digital Asset Management systems, but there are still quite a lot of them who are contemplating on whether they really need a DAM system. What major difference is it going to make? Is it expensive? – and many other such doubts often arise.

If you are one of them, then this blog is tailor-made for you. Unlearn and relearn with us on Digital Asset Management as we bring you the A-To-Z of DAM systems.

Why Do We Need Digital Asset Management?

The major objective of businesses is to reach out to their customers and make every experience for them memorable and trustworthy. They would want to come up with campaigns and strategies quickly and efficiently with finest creatives. For that, they need related digital files and media handy. Bigger the organization, bigger the data and information. Navigating through a wide array of this media poses challenges for staff and enterprises.

If access to these files is restricted or lost, then imagine the amount of time and effort that has gone wasted.

Hence, it is advisable to go for a structured system which covers everything under one roof.

Users would want to streamline utilization and experience of digital media files. They would prefer a software system which does this to ease business processes. Such a system is referred to as Digital Asset Management platform.

Uncover more about Digital Asset Management here on.

What is Digital Asset and Digital Asset Management (DAM)

Any resource that is digital and can be stored digitally makes a digital asset. It can be your images, videos, brochures, datasheets, newsletters, podcast audio files, infographics, gifs, logos, and more.

A centralized process of managing digital assets by organizing, storing and retrieving rich media and managing their rights and permissions is Digital Asset Management. These assets are defined by their metadata. Metadata can describe asset content, encoding, ownership and access rights.

To access these assets, we need an easy-to-use platform where customers can benefit without wasting time and money. Hence the launch of DAM. Today, almost every business and enterprise, whether B2B or B2C, retail or service, are using Digital Asset Management.

Most of the current DAM systems have the capacity to integrate with other tools and systems, which is an icing on the cake for content marketers.

The scope of what comprises a digital asset is wide-ranging. You need to realize two significant factors when it comes to managing them:

  • Scope of Digital Assets – The broad range accommodates files of any size to be stored. Managing these assets should be seamless and simple.
  • Heterogeneity of Digital Assets are heterogeneous – Marketing ads will need a completely different metadata than a database of staff salaries, and each needs to be stored in a different way, at different place and should be accessible by different staff groups.

Key Benefits of Digital Asset Management

You might not know the need of a digital asset management system in your enterprise. Eluding this kind of confusion is exactly what DAM systems do. They allow you to code, organize and store all your digital assets. This helps your staff to retrieve assets that they need and manage access accordingly and thereby improve cyber security.

We’ve listed the key benefits that a DAM platform offers. Read on.

  • Improved Productivity
  • Managing, updating and tracking down assets takes up considerable amount of time and resources for the companies. At times, there are chances that assets can go missing or lack of security can be a serious issue. Digital Asset Management solutions aid companies to work smarter.

    DAM enhances the overall productivity of the entire staff as the assets are brought under one system and are made easily accessible.

  • Build Brand Consistency
  • If you want to build your brand, then you should always be in people’s memories. To do that, you need to consistently deliver messages and reach out to customers. With the use of Digital Asset Management system, one can easily evaluate a lot of things. For instance, which of your logos your staff should be using for a particular initiative, which one is updated, or which logo needs an upgrade, and so on. This makes sure that all staff members are on the same page, working from the same subject matter and avoiding expensive blunders.

  • Security
  • DAM systems improve security remarkably as they allow businesses to have control over access to files and identity management. Based on statistics, 88% companies do not limit access to their files judiciously which leads to anyone accessing the files, data loss, information leak and hacks. Today, digital assets are regulated; going with a Digital Asset Management system will make it simpler to attain compliance with suitable data and privacy legislation.

  • Save Time and Money
  • With all your assets stored logically in a secure way, your staff will not have to waste time looking for them.

  • Deliver Brand & Campaigns at Scale
  • DAM supports in managing volumes efficiently and quickly. You will be able to cater to a vast customer base and deliver personalized messages. This creates a huge impact on your brand value and has the potential to turn them into your loyal customers.

  • Better ROI from Assets
  • Currently, pictures, videos and any form of digital creatives are indeed an asset to the businesses. They generate revenue and have become very expensive to acquire. According to a research by some vendors, large businesses save up to 6000 annual work hours of staff using Digital Asset Management.

    DAM also ensures that there is average revenue expansion and minimum risk from asset exploitation.

Digital Asset Management vs. File Storage

Before we head further on implementation of DAM, let us clarify the misbelief that Digital Asset Management and Cloud file storage are the same thing. They are not.

File storage is indeed good but dated for big enterprises. The scale and depth that Digital Asset Management systems can offer is much better and saves lot of your time as compared to file storage.

Choosing DAM Provider and Implementation

Which DAM methodology to implement will depend largely on the provider you choose and, oh yeah, also on your business type, size of your team and managerial system.

As mentioned above, digital assets come in different forms like text, spec sheets, product packaging assets, how-to-videos, illustrations and graphics for the web, audio snippets, animations and much more. The types and quantity of assets are going to vary in Digital Asset Management platform based on your business objectives.

Will it be used for branding and communication, marketing and campaign creation, product or service or a combination of these things?

Apart from that, you might have to evaluate your trends in online/digital trading, assess your business performance and how you want to improve in growth and investment.

Nonetheless, make sure that your Digital Asset Management provider is a reliable vendor company that offers the following:

  • A well-planned user interface (UI)
  • Assistance on different file types
  • A resilient system for assigning metadata
  • An adaptable approach to users, licenses, and storage
  • A comprehensive plan to oversee the development of the DAM system
  • Quick and efficient customer service and training

Decide When and Which Assets to Migrate

Once you have zeroed in on a Digital Asset Management provider, the next step is prepping for migration process. Do not be in a hurry and transfer all your digital assets at once. Sudden migration of your assets at the same time to a new system might cause significant disturbances in your business.

It is a known fact that every new system or procedure will have teething troubles. You should be ready to calibrate your user access accordingly. Sometimes, in extreme cases, if something goes wrong during migration then you might end up shutting down the business for a few days or weeks. Beware and take a slow and strategic approach.

  • The first step is to identify imperative assets. The files that the resources use day-in-day-out should be migrated first so that the staff gets access and familiarized with the new Digital Asset Management system. Sometimes there might be a need to run two systems simultaneously – the new DAM system and legacy system. There is no real problem in doing this as long as the resources are intimated on which assets to be accessed and how.
  • The next step is to allow the new system to settle down for a while and then migrate medium-term assets, i.e., those assets that are used once in a month or year, maybe.
  • Lastly, transfer the archives. It is up to you to decide whether you want to transfer archives to your Digital Asset Management system. Huge archives can slow down the process and systems and quickly use up your allocated disk space. If your staff uses it more than once every quarter, then you should definitely think of migration.

Metadata and Taxonomy

In simple terms, the information that comes with every asset on your Digital Asset Management platform is metadata. The field in the metadata answers various questions about each asset.

The structure in which these assets are stored is called taxonomy.

Both concepts are equally important while implementing a DAM system as it reinforces the search capabilities for your staff. To find the assets easily, metadata should be convenient and descriptive. To avoid fragmentation and inaccessibility you need a logical taxonomic structure.

If you have already migrated to cloud storage, you might be experiencing an organized logical tree structure. With Digital Asset Management system, you will realize the added benefits and improvement in the performance of the structure and components.

Being Real Here

Implementing Digital Asset Management system is as easy as pie, really. But it is migrating almost all of your assets, logically organizing them, and adding applicable metadata which is a complex process.

You have to be prepared to invest time and money in planning your migration. A good quality DAM provider offers you advice, guidance, and automated systems at times to help you complete the process. This will be a long-term investment.

You should also remember that migration is not necessarily a one-time process. Taxonomy or metadata system will not be perfect from initiation; you should be ready to regularly revisit the processes and mechanisms in which your Digital Asset Management works. It is worth setting up meetings with the consulting team regarding this.

Bottom Line

It is indeed a wonderful world of content out there. Make the most of your content in any form and leverage it to reap benefits and customer loyalty with Digital Asset Management. With its transformational potential, powerful storage resources, organization and distribution capabilities, companies can increase their efficiency and competitiveness significantly.

Invest in Digital Asset Management, choose an efficient provider and you are good to go.


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Key Guidelines For A Smooth Upgrade To AEM 6.5

Digital teams, developers and marketers dread the phrase “Upgrading the CMS”. Not to blame them, it is indeed a complicated process. But the good news is, Adobe Experience Manager (AEM) 6.5 has introduced a list of new features which comes to your rescue.

Adobe AEM 6.5 features empowers marketers & IT professionals to collaborate on the faster delivery of personalized brand experiences. AEM upgrade is a significant process and depends on your current configuration and applications. if implemented correctly, upgrading to the AEM 6.5 delivers its tons of benefits.

If you have already decided to upgrade and concerned about where and how to go ahead, then this blog is for you. We have listed several best practices that ensures an easy AEM 6.5 upgrade.

Pattern Detector

AEM 6.4 had launched the pattern detector. Pattern detector scans the existing source code before upgrade to make sure that it does not contain any code breakers. Post scanning, pattern detector gives a set of tasks to fix in case of any errors found. It also provides violation explanations and rectification guidelines.

Pattern detection should be mandated while upgrading any version of AEM to AEM 6.5. It should be the first step in the upgrade process as it helps you decide the path you wish to take to reach a compatible state.

At present, Pattern Detector allows you to check:

  • OSGi (A java framework for developing and installing modular software programs) bundles exports and imports mismatch.
  • Sling resource types and supertypes. Sling resource is used to provide services to retrieve and merge resources. It also offers differencing mechanisms for replacing current resource or adding new resources. This can be done by using configured search paths. Types and supertypes are based on usages with search-path content overlays.
  • Definition of Oak indexing (Oak index definitions from oak repository are used to regulate search performance)
  • VLT (jackrabbit File Vault is a tool used to map the content of Jackrabbit/AEM instance to your file system) packages
  • User nodes compatibility

Make a list of AEM Upgrade Scope and Requirements

AEM process should be planned well before having complex custom applications installed. Detailed analysis of each step should be done, and key deliverables should be defined.

The key elements mentioned below need in-depth analysis in both pre and post upgrade phase.

  • Operating System
  • Hardware
  • Java Runtime: JRE 11 is supported by AEM 6.5
  • Content Repository (CRX or Oak)
  • AEM Component / Content
  • AEM Services
  • Customized Application Services
  • Customer Application Content
  • Dispatcher
  • Advance Caching strategy

Backward Compatibility

Current versions of AEM come with backward compatibility. A lot of services in the environment can either run in compatibility mode or full upgraded mode. New features can run with old features that will be replaced. This helps in smooth transition and features upgrade.

Pre-Upgrade Preparation

Verify the below mentioned components are steady and ready for an upgrade.

  • Full Backup of AEM
  • Create QuickStart.Properties file
  • Design workflow and Audit Log Purging
  • Deactivate custom login modules
  • Disenable custom schedule jobs
  • Rotate Log files
  • Update the Database Schema (if needed)
  • Implement Offline Revision Cleanup
  • Pause any Cold Standby Instances
  • Move updates from the install directory
  • Complete Datastore Garbage Collection
  • Install, Configure, and Run the Pre-Upgrade exercises

Test Plan

Chalk out a strategy to test all the crucial functional components of AEM. Start upgrading from lower environ, fix the bugs constantly at all stages till the code becomes stable. The next step should be upgrading higher environment.

Rollback strategy

When you are handling complex system like AEM, you must make rollback strategy as the quintessential part of the upgrade. At times, the upgrade will not meet the requirements and you might have to get back to the older version to remain functional.

Your rollback strategy must have the following details:

  • AEM backup information with all its components and properties
  • Technical guidance
  • Communication protocols
  • Contact information of all stakeholders

Post AEM Upgrade Inspection

Compose a checklist of tasks to be tested after the upgrade in order to finalize the upgrade. The list should include the following tasks.

  • Verification of OSGi Bundle
  • Support Oak Version
  • Inspect the Pre-Upgrade Backup folder
  • Validating all pages
  • Extend AEM services pack
  • Set up Replication agents
  • Prepare Custom Scheduled Jobs
  • Execute Test Plan

Make sure that the application codebase is steady, and all test cases are executed according to the upgrade version before going ahead. If the AEM version is 6.0 and above, then it can be directly upgraded to AEM 6.5. But if you are using AEM 5.6.x or any other lower versions then you should upgrade to AEM 6.0 or a higher version with service pack like SP3 and then you will be able to progress with AEM 6.5 upgrade.

Underlying Architecture Is Upgraded

When you upgrade the AEM version, you are upgrading the underlying technologies. It is helpful for a lot of technologies to have their own release cycles and add new features if needed, to the current version.

Cloud Ready

When Adobe launched AEM, they were sure that this was the future and base for cloud-based upgrades. Introduction of AEM 6.5 will not impact the on-premises version of AEM. On-prem version will have no changes and can function as usual. AEM 6.5 is the latest version but definitely not the last one. It will be used as the base for future AEM product developments, and the new way of working will mean that there will be much more frequent minor upgrades, with less major releases. Going forward, this ongoing improvement of the product will make upgrading an outdated version increasingly costly. Which means it’s a good idea to get cloud ready!

Clean Codebase

Upgrade gives you a great opportunity to clean up your repository and codebase. It might not be much help for older projects, but it will help you a great deal in future.

Conclusion

The release of AEM 6.5 features has been a breather to companies who were looking for reliability, stability, support for the system and performance improvement through an upgrade and/or adding various features to the existing system.

AEM upgrading process should be managed meticulously with adequate evaluation and planning. AEM upgrade is a multi-step and mostly multi-month process. We suggest you vest in time and handle pre-upgrade functions and define implementation practices.

Upgrading will save both your time and money guaranteed, it will also help you to minimize the issues proactively.


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Functional Safety Compliance for Trucks and Buses: What’s in the Latest ISO 26262 Version?

Category : Embedded Blog

When ISO 26262 standard was first rolled out, it had kept heavy vehicles and two-wheelers out of the standard’s scope. While the reason to leave them out is best known to the members of the consortium, the need to include these vehicles was definitely felt after 7 years. However, heavy vehicles such as trucks and buses are entirely different from passenger vehicles in terms of size, usage, additional parts, specific functions, so on and so forth.

Vehicle usage scenarios, base vehicle type, environmental conditions and operational system interaction are some of the factors that impact various safety lifecycle activities such as HARA, ASIL determination, FMEA and more. What we are trying to imply is that ISO 26262 mandated functional safety works differently in case of heavy vehicles as compared to passenger cars.

Heavy vehicles such as trucks and buses are different from passenger cars with respect to their manufacturing. Two terms that need to be understood here are- base vehicle and body builder equipment.

A base vehicle is carrier vehicle designed by the OEM. It usually comprises a chassis, engine, and a cabin from where the vehicle is driven. Additional equipment is installed or integrated on the base vehicle.

A body builder equipment is the specialized body part installed or integrated to the base vehicle depending on usage of the vehicle.

The additional requirements for development of software and hardware components for trucks and buses have been listed under following categories:

  • Supporting processes in Functional Safety Management
  • HARA
  • System level validation
  • Production, operation, service, and decommissioning

In this blog, our focus will be on the concept phase of safety lifecycle as this is the phase where majority of differences exist. Once the Functional Safety Requirements are set, there is no major difference in the methods applied for ISO 26262 compliance. However, there are certain guidelines about trucks and buses mentioned in functional safety management (Part-2) and Part-8 of the ISO 26262 standard. We will touch upon them in the later sections of the blog.

Differences in ISO 26262 Compliant Hazard Analysis and Risk Assessment for Trucks and Buses

Dynamic characteristics of heavy vehicles such as trucks and buses make them susceptible to several hazards that are not applicable to passenger cars. The kind of load a truck may be carrying, configuration of the vehicle and type of base vehicle are some factors that impact the hazards and associated risks.

ISO 26262 for trucks and buses

 

In the context of HARA, the impact will be on severity, controllability and exposure which will lead to determination of ASIL and other metrics.

The functional safety experts need to make judgements based on their domain expertise and the project requirements to ascertain the variances such as:

  • Type of vehicle
  • Vehicle configuration
  • Vehicle operation

As per the ISO 26262 standard, the type of base vehicle is one of the major considerations that can impact the hazards and the associated risks.

To make it clearer, we can take an example of a truck’s electronic power steering system. When a trailer is attached to the truck, it may impact the controllability of the vehicle by the driver. Similarly, wheel spin may not be an issue when a truck is not carrying any load; however, it needs to be considered when the truck is loaded. This affects the probability of the exposure. Lastly, the truck bodies owing to their different shapes and sizes and other factors, have different safety properties, thus impacting the severity due to a hazard.

These three attributes- severity, controllability and exposure help classify the hazards during HARA and later determine the ASIL for an automotive component.

Let’s take another example to understand the impact of operational situation. Driving a tractor without its trailer attached to it puts a reduced load on the axle which may lead to reduction in vehicle’s stability. One operation situation can be driving a trailer-less tractor on a public road.  While performing HARA for any software or hardware component of the drive axle, it is important to keep such operation situation in mind.

Another condition that must be considered while doing HARA is the impact of variation in the load. When the truck is partially loaded, empty or fully loaded, the center of gravity can also vary. All these parameters may lead to hazards.

How Supporting Processes (Part 8 of ISO 26262) Adapt to Trucks and Buses?

We talked about the body builder equipment that are integrated to the base vehicle. ISO 26262 standard makes it clear that any such external applications related to equipment must not violate any safety goals of the base vehicle that has been developed as per ISO 26262 standard. Clause 15 of Part-8 of the standard has details about these topics. Let us examine them briefly.

There can be many scenarios here to consider. Let us take the examples that have also been mentioned in the ISO 26262 standard:

  1. A body builder equipment manufacturer can act as an integrator and assemble a commercial vehicle by integrating an ISO 26262 compliant base vehicle with an external equipment. This equipment may be developed using a different standard (such as ISO 13849 safety standard for machinery control system) that apply to commercial vehicles. There has to be an interface between the two standards.
  2. An ISO 26262 compliant brake system is integrated with an agriculture equipment developed as per relevant standards but not ISO 26262.

In order for both these examples to work in a real-world scenario, the integrator and the base vehicle OEMs must exchange certain requirements. The base vehicle OEM must communicate the extent of modifications that can be permitted to the base vehicle without violating the safety goals. On top of that, the OEM should also identify the modifiable parts and share this information so that the integrator is aware of the components that can be modified. Additional information regarding the safety measures to be applied by the integrator, must also be communicated.

Conclusion

The methods for ISO 26262 compliance explained in other parts of the standard document are more or less the same. The major difference, as explained in this blog, is at the concept level where the ASIL is derived, and functional safety requirements are set. In different parts of the standard, here the product development at system level and software level are discussed, there are minor variations w.r.t trucks and buses.

Embitel is a leading automotive product engineering services company that has adopted the revised ISO 26262 version. We have collaborated with many heavy vehicle OEMs and suppliers and helped them with ISO 26262 compliance at different stages of product development.


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Multi-site Implementation Using Magento Commerce Cloud for a Leading Supermarket Retailer in the Middle East

About the Customer:

Our customer is a premium supermarket retailer with multiple stores across the Middle East. The retailer offers its customers great options to buy from a wide array of high-quality local and international products along with a superior shopping experience.

Business Challenges:

The supermarket group wished to leverage ecommerce and mobile commerce in order to deliver world-class shopping experience to its large customer base. They wanted an omni-channel, feature-rich ecommerce solution that can fulfil the following growth goals:

  • Offer hassle-free, swift home delivery to the customers
  • Enhanced sales through efficient management of the inventory flow
    and retail supply chain
  • Improved customer retention
  • A smart order management solution that can enable store manager to efficiently manage online orders

 

Embitel Solution:

Our Digital commerce experts conducted a detailed technical workshop with the customer to gain a deep understanding of their business objective and ecommerce vision. After the technical workshop, a detailed ecommerce roadmap was developed under which it as decided to create web shops and mobile app (PWA) to achieve the business objectives.

Here is quick summary of the different phases of the ecommerce solution developed and released by our team:

  1. Magento Commerce Implementation: Our Magento experts leveraged Magento Commerce Cloud for multi-site implementation. Under this implementation, a single Magento instance was enabled to support three major Business units of the retail group. This subsequently helped the customer in considerably reducing their total cost of ownership.
  2. Mobile-First Approach: The multi-site solution was developed as Progressive Web Apps (PWAs) using React JS. Additionally, the team also developed a cross-platform app using Flutter.

    The team developed 4 Progressive Web Apps (PWAs) for efficient order fulfilment. This included:

    • Store Manager App: We developed a supply-chain module that routes orders to the Store Manager app based on the location specified by the user. This app is used by Store Managers for order fulfilment. This app increased the efficiency and speed of operations and order fulfilment.
    • Hub Manager App: The Hub Manager app receives data from the supply chain module and uses this to centrally manage and allot delivery fleet, across all the supermarket chains. This ensured faster and accurate order delivery to the customers.
    • Picker App: The Picker app is used by the supermarket picker agent to manage the order in case of non-availability of order – through substitution, modifying the quantity, and alerting the customer accordingly.
    • Delivery App: This app is used by the rider/delivery agent to navigate to the customer’s location and deliver the orders within the specified time.
  3. Product & Inventory Management: Pimcore customization helped in seamless management of a wide array of products, their attributes, inventory and delivery fleet.

    Magento’s Multi Source Inventory (MSI) management module was setup for more cohesive and unified management of the inventory across all the supermarket outlets.

  4. Integrations: The Magento based multi-site solution was integrated with –
    Salesforce CRM for advanced marketing, Oracle Software for Financing & Accounting, and ERP Gold to fulfil specific Business Processing needs.

 

Impact:

  1. Team Embitel’s digital commerce experience and technical capabilities helped the customer to offer an omni-channel commerce experience to their clients. This translated to significant growth driven by:
    • Increased conversions
    • Faster order fulfilment
    • 4X increase in their supply chain efficiency
    • Customer retention
    • Reduction in TCO through technological intervention
  2. Additionally, the omnichannel solution enabled the retail firm to deliver to the promise of guaranteed same day deliver to their customers.

 

Tools and Technologies:

  • Magento Commerce Cloud: Ecommerce development
  • Pimcore: Product information, inventory management
  • React JS: Development of Progressive Web App (PWA)

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What is Android Auto? How is it Transforming In-Vehicle Experiences?

Category : Embedded Blog

My friends Tina, Katie and I were finally on our way to Las Vegas for the girls-only weekend getaway we had been planning for months. While we were cruising along Interstate 15, Katie (who was driving) received a phone call from home.

She fumbled with her phone while trying to reduce the volume on the car’s music player. It took her a few minutes to get her focus back on the road.

It was at this moment that a terrifying thought sprung to my mind. The stretch on I-15 where Katie received the call was one of the deadliest in the United States! I remember reading that speeding, drunk driving, failing to wear seat-belts and distracted driving were some of the top reasons for the high fatality rate on this road. Looks like we were lucky to stay safe on this road trip!

It is in situations like this when you really understand the benefits of pairing your mobile phone with the car’s infotainment system, using technology such as Android Auto, to reduce driver distraction.

Some Stats on Driver Distraction

Driver distraction has been contributing to road safety violations and accidents at an alarming rate in the US.

A recent report from the US Department of Transportation indicates that 3,142 people lost their lives and an additional 424,000 people were injured in vehicle crashes owing to driver distraction in 2019.

Today, automotive technology has advanced to a level where it is possible to monitor the driver’s behavior through AI-powered mobile apps. These apps can detect driver distraction, drowsiness, rash driving, etc. and send timely alerts to the driver.

Technologies such as Android Auto enables the driver to effortlessly attend calls, play music, and access navigation software from their phone. Let us explore the capabilities of Android Auto in detail.

What is Android Auto?

Android Auto is a software that completely runs on an Android phone with an easy-to-navigate phone interface. This software can eliminate the need for a dedicated car dashboard display for playing music or accessing navigation apps.

Android Auto

To enhance user experience and reduce driver distraction, Android Auto restricts the number of notification alerts that are displayed. It also facilitates text to voice conversion of messages. The driver can respond to these messages using voice as well.

Currently, Android Auto is available on all devices, except the ones that are powered by Android – Go edition.

How to Use Android Auto

Android Auto running on the driver’s phone can be extended to the car’s display through a USB cable or via wireless technology.

  1. Through USB cable – Any phone with Android 6.0 (Marshmallow) OS or above can be connected through a cable to the car’s infotainment system. The phone also needs an active data plan and the latest version of the Android Auto app.

    It is essential that a high-quality USB cable is used for this purpose:

    • A cable that is under 6 feet long and without any extensions will be best suited for this.
    • The cable should also have the USB icon.

    In addition, the car or the stereo should be compatible with Android Auto. Cars like Volkswagen Ameo 2017, Atlas 2018, Saveiro 2017, Teramont 2018, Tiguan 2016, Caddy 2016, and Transporter 2016 are all compatible with Android Auto. Stereos such as Alpine i209, Blaupunkt Monte Carlo 750, Panasonic Strada CN-F1D, and Sony XAV-AX100 are also compatible.

    The complete list of vehicles and stereos compatible with Android Auto are available here.

  2. Through wireless technology – If the driver wants to connect their phone wirelessly to the car’s infotainment system, they require 5 GHz Wi-Fi support, an active data plan and the latest Android Auto app on their phone. The car stereo should also be compatible with Android Auto.

    All phones that connect wirelessly need to have Android 11.0 OS, except the following:

    • Samsung or Google phones can connect wirelessly with Android 10.0
    • Samsung Galaxy S8+, Galaxy S8 or Note 8 can connect wirelessly with Android 9.0

    Car owners can determine whether their vehicles are compatible with Android Auto wireless by contacting the car manufacturer.

Android Auto can be effectively used only in certain countries. They are:

  • Argentina
  • Australia
  • Austria
  • Belgium
  • Bolivia
  • Brazil
  • Canada
  • Chile
  • Colombia
  • Costa Rica
  • Denmark
  • Dominican Republic
  • Ecuador
  • Germany
  • Guatemala
  • France
  • India
  • Ireland
  • Italy
  • Japan (wireless not supported)
  • Mexico
  • Norway
  • Netherlands
  • New Zealand
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Portugal
  • Puerto Rico
  • Russia
  • Singapore
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • United Kingdom
  • United States
  • Uruguay
  • Venezuela

How Does Android Auto Work?

One of the striking features of Android Auto is that it is capable of functioning as a standalone app on a phone. The app has been designed strategically so that it can also connect through a USB cable or Bluetooth to a car’s stereo and mirror the phone display on the infotainment touchscreen. It also integrates with the steering wheel audio controls to offer a seamless experience to the driver!

The driver receives Turn-By-Turn (TBT) navigation assistance via Google Maps, audio playing capabilities and hands-free calling though this connection.

Integration with several other apps is also supported by the platform. For instance, Waze integration can be done for navigation. Integration with music or podcast apps such as Spotify, Pandora and Pocket Casts is also possible, among several others.

If Android Auto is integrated with a chatting app like Skype/WhatsApp/Facebook Messenger, and the driver receives a message, that message is converted into voice. Such a notification is much safer, as the driver doesn’t have to look away from the road while accessing it.

What is Android Auto App?

Android Auto has a number of functionalities pre-coded on it. It also supports various other third-party apps related to information, entertainment and communications. Some of these apps have already been highlighted when we discussed about Android Auto integration – Skype, WhatsApp, Facebook Messenger, Pandora, Pocket Casts, Spotify, etc.

To the delight of users, the number of apps supported by Android Auto has been steadily increasing.

How to Use Android Auto Apps?

The driver has to download and install the required app on their mobile phone. They may also have the supported app already installed. In that case, no additional setup is needed to use it on the car infotainment display.

Most of the Android Auto apps authorized by Google follow some basic guidelines:

  • They minimize driver distraction
  • Voice commands can be used for common tasks
  • They all have simple designs on the UI
  • These apps show only relevant information to the driver, and in a timely manner

In addition to the above, there are also some core app quality guidelines that are followed by Google. This includes features like gesture navigation for going back to the home screen, priorities assigned for notifications, power management, etc.

Difference Between Android Auto and Android Automotive

As indicated above, Android Auto is installed on the driver’s mobile phone and connects with the infotainment system through USB or wirelessly. It also utilizes the data connection on the mobile phone. If the driver uses different cars for commuting each day, he/she would have to pair their phone with each vehicle’s infotainment system separately.

On the other hand, Android Automotive is an end-to-end platform that has been developed solely to power automotive infotainment systems. This operating system runs on the dashboard hardware, and there is no need to connect an external device like a mobile phone to it. Android Auto apps can run on Android Automotive platform as well. Our recent blog on Android Automotive gives more insights on this revolutionary platform.

Conclusion

Android Auto combines intuitive user interface designs and the familiar Android operating system to provide unbeatable user experiences to drivers and passengers alike. The platform is now compatible with a wide range of vehicles as well.

However, the greatest advantage offered by Android Auto is its ability to reduce driver distraction – a much-needed stride towards keeping our roads safe.


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Customer Experience Trends for 2021 That You Probably Didn’t Know

Just few years ago businesses insisted that it is the quality of their products which was the essence to garner new customers. Post pandemic, things have changed for everyone. Now everything revolves around digitalization and customer experience (CX).

By 2021 it was determined that customer experience stood out leaving behind other content marketing and digital strategy platforms. Investing in customer experience trends are the smartest move businesses should make right now!

Customers are willing to spend where they get a better experience. This will in turn make them loyal customers and trust the brand. So, irrespective of the kind of business you are in, it will be your responsibility to get to know them better and provide personalized experiences across their journey.

Desperate times need desperate measures. There may not be a formula to get it 100% right but there are definitely some measures that you can take which will transform your business and take CX in the right direction. Based on our research and industry expertise, we have predicted some customer experience trends for 2021. Take a look.

Empathy is the Need of the Hour

It is the time to follow social distancing and not emotional distancing. We need emotional leadership, people who empathize and are being real. This will be the focus trend this year.

A company should invest in the well-being of its employees. Uncertain times has shaken people’s belief system, they are overwhelmed by fear and frustrations. A leader should be there for his/her team, to relate and connect with them. Sincere discussions and positivity will make employees stick longer and work efficiently.

Focus will also be on loyalty and retention marketing this year. Companies have to re-build their trust during this time and platform (going online vs offline). Companies have to think about effective ways to stay connected with their customers and build loyalty and retention.

Significance of Omni-channel Will Rise

Businesses connect with their customers through various channels and platforms like website forms, messages, live chat, social media, emails and more. Leveraging omni-channel strategies to stay connected with customers is good. But companies should remain consistent while communicating across various channels, both online and offline.

Consistency across multiple channels is the key that will bind customers to your brand. It can be taxing, but definitely doable. Hence companies today are investing in omni-channel customer engagement strategies to reap ROI.

Automation Will be Prominent

Initiation of private messaging platforms is an important part of customer journey planning. Companies must find a centralized channel to strategize and operate for efficiency of CX.

In private messaging apps, all customer interactions are contained within a single channel across their entire lifecycle. This creates better personalized experiences. This has led to people preferring to have their queries resolved by a chat bot rather than interacting with humans, which is something messaging channels are very well designed to manage.

Automation is not only cost-effective but also addresses queries immediately at all times.

Mobile CX Will Take the Lead

Times have changed drastically and “go mobile” is the answer, whatever the question is.  Mobile CX will see a surge this year too. Companies should be capable enough to provide seamless CX across platforms at various touchpoints.

Not all companies are able to meet this trend; either the website is not mobile friendly or navigation, site search and load times are common issues. Negative feedback can hamper your brand. Make sure that the website, services, applications and tools are user friendly and also mobile friendly.

Private Messaging and Interaction with Brands

Including messaging channels in your CX strategy is inevitable today. Last year and this year, being indoors have changed the way customers communicate.  They are not going to take anything lesser than an impeccable and seamless customer experience with a complete feedback loop. These CX trends are going to stay.

To sustain this digital transformation, enterprises should strategize a centralized channel where private messaging is at the core of the CX.

Private messaging offers a sense of customization and intimacy to the customers. It is an effective and simplified approach to a great customer experience. Customers are using mobile applications extensively to connect to companies like never before. So, companies need to amp up their strategies and meet valuable customers at their level.

Striking a Balance Between Privacy and Personalization

To create personalized, compassionate, smooth transaction processing, problem solving and stabilized experience, utilizing customer data to depths is required. Customers today appreciate personalized interactions and services with businesses, but they are also concerned about privacy and wary about how enterprises collect, store and use their details.

It is a huge responsibility of companies to strike a balance by providing personalized customer experience while complying with their data security.

Getting rid of third-party cookies will pave way for enterprises to get up and close with their customers. Working with trusted people in the industry who use first-party data to give flexible, addressable opportunities, supported by consent and control will be pivotal to the companies. This will be next step towards engaging with right message to right audience at right time and providing satisfactory experience. This is what brings customer loyalty and brand value.

Bridging Online and Offline

In the post-Covid era, all types of enterprises had to advance at record speed and shift from offline to digital platforms. People have now gotten a liking towards online experiences. Customer experience has become hassle-free, and every customer expectation can be met in totality now, across online and offline channels.

Companies should re-design themselves to meet this demand. Earlier, having online experience was optional, now it is a business requirement to attain success and retention. Companies should see to it that their online presence and services are better than what it was yesterday.

Going Zero UI

The impact of the pandemic has resonated on customer experiences in 2021 than 2020 predominantly in terms of trust, safety and inclusiveness. Naturally benefits of touchless technologies will be on rise.

Sensatory interfaces like voice assistants and gesture recognition are prompt and intuitive. You can think of a future where our environment is embedded with interfaces which offer smooth, speedy, responsive and predictive interactions.

Touchless interfaces will be imperative for safe and secure indoor environments, offices, restaurants and retail stores. Even when you look at long term, touchless interfaces will provide ultimate user experience, minimized load of applications, settings or passwords. It will surely transform the way we perceive information or make decisions.

When companies transition themselves to zero UI connectivity whether its voice, gesture or proximity; It will be a win-win situation for both customers and companies.

Self Service Will Gain Prominence

In 2021, companies must make sure that customers are able to resolve their primary queries with the help of various self-service options on your site. To cater to this demand, companies have gone all AI.

Your short-term goal can be to ensure that right tools are available to customers to solve simpler questions.

Your long-term goal can be to use AI technology to improve CX with innovative measures.

Conclusion

Today, 9 out of 10 businesses compete on customer experience. Only those enterprises who take customer experience earnestly will be able to make a mark with their customer base and win loyalty.

Be organized enough to understand your customers to create and deliver personalized experiences. Assure that every interaction with your company is seamless, continuous and satisfying, else you might be losing the best gift you have – customers.

Hope the above-mentioned customer experience trends for 2021 come handy to you.