Category Archives: Others

How a Custom Pimcore Solution Made Way for Seamless Asset Management in the Face of Complexity

About the Customer:

Our customer, Corteva Agriscience, is a pioneer in delivering cutting-edge solutions designed to help farmers, worldwide, enhance productivity sustainably, tackling critical agriculture challenges.

The company is committed to enriching the lives of producers and consumers alike, by developing and supplying a wide range of seeds, crop protection products, digital agriculture tools, and agronomic insights.

Business Challenges:

Considering the humongous volume and diverse range of product data and digital assets, they had to deal with, seamlessly managing such a complex set of digital data posed a major challenge for smooth operations.

Overcoming this required addressing compatibility issues, standardizing metadata, and implementing robust search functions.

The need of the hour was to implement a centralized and user-friendly Digital Asset Management (DAM ) system.

The customer was seeking an experienced digital partner for a seamless implementation of a unified DAM solution, capable of efficiently managing the increasing complexity of digital assets in a dynamic business environment.
 

Embitel Solution:

After a detailed technical consulting workshop, our experienced Pimcore consultants helped the customer analyse and subsequently formulate a comprehensive roadmap for the successful implementation of the DAM solution.

Leveraging Pimcore along with custom development, the team transformed the entire DAM system , with an improved frontend, making it a centralized hub for efficiently handling large files

Here is a quick snapshot of the successfully implemented solution:

Streamlined Bulk Upload: Enabled efficient uploading of extensive digital assets along with a smart approval system for ensuring that the content quality and relevancy are on point.

Redesigned Frontend: Overhauled the system’s front end, offering an intuitive interface for an enhanced user experience and accessibility.

Robust Category & Access Control Management: Implemented a robust system for category management, ensuring organized asset categorization. Additionally, the team also implemented access control mechanisms based on categories to ensure appropriate user permissions.

Role-Based Functionality Access: Integrated role-based access controls, granting role-based user access to functionalities.

Secure Link Sharing: Enabled granular access controls for both public and private link sharing. This feature ensures a very secure and controlled access to assets for both internal and external stakeholders.

Version Control: Established a version control system for tracking asset changes and facilitating easy reversion if needed.

User Alert System: Implemented a robust notifications system to keep stakeholders informed about system changes.

Streamlined Multi-Layered Approval Process: Set up a thorough multi-level approval system for assets, before they are published. This ensures a thorough review process, involving different stakeholders with varying levels of authorization, to maintain content quality and adherence to standards.
 

Embitel Impact:

1. The new centralized DAM system was capable of efficiently handling the escalating complexity, volume of files and diversity of digital assets within the dynamic environment, a critical requirement outlined by the customer.
2. The new user interface with simplified navigation across a wide range of assets greatly improved the overall user experience of the website.
3. With the new DAM system, the customer now enjoys the benefits of a centralized system, which translates to quick and efficient retrieval of any digital asset at any given time, significantly reducing the time required for asset location.
4. Another remarkable feature addition was the multi-layer asset approval system. The functionality was tailored precisely to the client’s specifications, meeting expectations, and ensuring satisfaction with our solution.

Tools and Technologies:

• Pimcore Platform Community Edition: Framework for the development of the digital asset management system.
• Bootstrap Framework: For Front End implementation
• PHPCS Code Scanner: To ensure adherence to coding standards and enhance the overall code quality.

Streamlining data management and Transforming customer experience with Pimcore

Development of an Automotive Ecommerce Solution on Magento 2 Commerce Cloud for a Leading Asian Bank

About the Customer

Our customer is a leading financial institution, headquartered in Asia, offering various types of financial products and banking solutions including vehicle loans across all customer segments.

Business Challenge

Ecommerce is no longer a territory reigned by retails, banking and finance institutions are also rooting for digital commerce to deliver a great experience to their customers. Joining the bandwagon of banking institutions embracing commerce to cater to their customer’s needs, is our customer – a leading banking firm in Asia.

The customer organization wanted to build a strong digital commerce infrastructure to better serve their customers while also offering services relating to different segments.

They were looking for a trusted solution partner who could help them create a full-fledged digital vehicle auctioning platform in less than 4 months which offered the following facilities:

• Easy onboarding of its existing clients for its Re-Possessed vehicles
• Smooth and hassle-free Vehicle Auction experience right from customer-onboarding to token payment collection for a successful bidding
• Streamline and Speed-up Sales approval process
• Open up new avenues to serve customers with more value added services leveraging the Digital Commerce

Embitel Solution

Our veteran digital commerce experts conducted a detailed technical consultation workshop with the customer’s team. During the consulting workshop, our consultants undertook following activities:

• Analysed the requirements and business goals of the customer
• Evaluated their existing business model
• Assessed the market readiness
• Defined and created digital strategy, ecommerce & IT roadmap that delivers profitable growth

After the technical consulting workshop, it was decided that the ambitious automotive ecommerce solution would be developed on Magento 2 Commerce Cloud.
The Digital Commerce Vehicle Auction Platform was developed using Adobe Commerce Cloud Edition version 2.4.2. The platform enabled users interested in buying pre-owned vehicles to seamlessly view all the vehicles listed on the website, select the preferable item and bid on them during the online auction.

Here is a quick snapshot of the various phases and features of the automotive ecommerce solution development for the esteemed customer.

Other highlights of our solution include:

• Embitel created a whole customized registration flow which included OTP verification, KYC verification and PAN card verification.
• Embitel did integration with Customer’s lending system for inventory and order processing for seamless creation of products and auctions in Adobe Commerce.
• Once the auction is over and winner is declared, the data is sent from Adobe Commerce to the lending system for order processing and status of the different process stages is made visible to the end user.
• We developed a secure and well-integrated payment module leveraging Adobe Commerce (Magento) and built wrapper to accept partial payments.
• Embitel team also tailored the Adobe Commerce (Magento) order flow to accept order placement only after the payment confirmation.
• All the user-centric pages including Home page, content pages and product description pages were designed as per the modern ecommerce design guidelines to lend an incredible user experience.
• The entire ecommerce platform was tested for all the functional, security, performance, user acceptance (UAT) requirements mandatory preceding the final launch .

Embitel Impact

• Deployed a highly intuitive and user-friendly Automotive e-commerce platform in less than 6 months from ideation to Production
• The user experience on the website was enhanced multi-fold as navigation was easier and product search and discovery was streamlined.
• The team helped in launching a highly interactive automotive e-auction platform that fulfilled our clients’ digital business goals including
  • Seamless and faster user onboarding
  • Streamlined sales process
  • 100% Transparency and Visibility
  • Intelligence regarding customer’s buying preferences and buying experience
  • Value added services to customers including multi-wish list, multiple mode of payments to enhance experience while navigating through the e-commerce platform

Tools and Technologies

• Hosted on Magento 2 Commerce Cloud
• Magento Business Intelligence for gathering and processing customer insights

Dealers Store for a Leading Bank in Asia

We developed an ecommerce portal for dealers to list their catalogue and offers. Highlights of the solution are:

• Dealers are given their own interface on PIMCore to manage the header, footer, banners, etc.
• Easily on-board new sellers and setup their e-Store with just few clicks
• Admin can configure Access Control List to give required permissions to dealer specific content
• Manage digital assets which is common across dealers
• Product, Inventory, Price, Customers & Orders is integrated with Magento
• Progressive Web App (PWA) Store front for customers using React JS

Curated Marketplace for a Leading Financial Services Provider

We developed a multi-million catalog marketplace for a leading bank in Asia. Highlights of the solution are:

• This is one of Magento’s largest deals worldwide
• The wholesaler management functionality is custom built
• Developed on Magento 2 Enterprise, the solution is hosted on self-managed infrastructure of the bank
• It integrates with marketplaces like Amazon, Snapdeal & Flipkart to list their offers, promotions & promotional catalog on the bank’s Marketplace
• It is closely connected to IBM Analytics, IBM WCS Portal, Mongo DB

Managed IT Services Success Story – Malabar Gold & Diamonds

India’s leading jewelry retailer Malabar Gold & Diamonds developed a relationship of trust with Embitel Technologies after successful launch of their online sales channel ( read entire story here – Magento Implementation & ERP Integration for Increased Online Sales & Order Value). With this confidence in Embitel’s technology expertise and quality of delivery, Malabar’s team extended the partnership by outsourcing their IT infrastructure management and maintenance to our Managed IT Services team.

Embitel has been managing the end-to-end web-store of Malabar for over 3 years now.

Business challenge:

As a renowned and trusted jewelry brand, Malabar anticipated large volumes of traffic and daily transactions on their ecommerce web-store, especially during festive seasons and marketing promotions.

Malabar wanted to focus on delivering best value to their customers through new designs, an exclusive and wide range and innovative offers. They looked at technology as the enabler of all this but sought Embitel’s support to handle all the technical intricacies.

As their Managed IT Services partner, we ensured that Malabar could focus on their retail business, while our team managed their IT infrastructure to prevent any downtime through 24/7 monitoring and real time dynamic troubleshooting.

Embitel’s Managed IT Services for Malabar Gold and Diamonds:

Upon being offered a few architectures to choose from, the client opted for one that needed to be scaled up manually.

Since then, in response to the increasing traffic and Embitel’s input based on analysis, Malabar has switched to Amazon RDS, with autoscaling, which prevents any down time when servers are added/reduced.

To fulfil the goals defined, and to tackle unforeseen situations, Embitel has a running plan that evolves as per the changing requirements. Following are the details of our SLA (service level agreement) with Malabar:

• 24/7 monitoring and support

About 75 parameters have been identified for each server, each with well-defined thresholds. As and when any threshold is breached, Embitel’s monitoring team responds well within the defined reaction time of 15 minutes.

• Monthly analysis and reporting

The maintenance team carries out a trend analysis every month and generates a report with suggestions to upgrade or downgrade servers accordingly. Action, if any, is then taken based on the client’s decision.

• Regular patch updates for robust security

Every month, patch updates are carried out to ensure optimum security.

• Database backup for business continuity

This task is carried out daily to maintain an updated database.

Embitel Impact:

Embitel’s diligent and efficient management has led to optimum server management, ensuring only necessary spends and a healthy RoI.

Malabar Gold has developed two different websites – one for shipping to India, and one to other countries. The Embitel Managed IT Services team is responsible for smooth running of both.

What is IT infrastructure Management?

IT management is the discipline whereby all of the information technology resources of a firm are managed in accordance with its needs and priorities. These resources may include tangible investments like computer hardware, software, data, networks and data centre facilities, as well as the staff who are hired to maintain them.

Managing this responsibility within a company entails many of the basic management functions, like budgeting, staffing, change management, and organizing and controlling, along with other aspects that are unique to technology, like software design, network planning, 24/7 IT support etc

Wikipedia

hybris multi-channel and Omni channel implementation for various brands of a leading Indian retail multi-sector conglomerate

One of India’s leading retail store conglomerates with outlets in various sectors ranging from fashion, accessories, kids, gifts, sports, household goods and grocery to electronics and more collaborated with Embitel for hybris multi-channel and Omni channel implementation for various brands. The goal was create an efficient and consistent shopping experience while reducing time to market.

Business challenge

Having recognized ecommerce as the next avenue of growth, this conglomerate tested various ecommerce platforms, but none had capability to efficiently manage their vast bouquet of brands and deliver a consistent brand experience across channels.

After functional and business consulting workshops with Embitel, this retail giant decided to collaborate for hybris implementation because of the following key attributes:

• The retail group already had all their back-end systems built on SAP ERP and Database modules
• hybris multi-channel, multi-site and omnichannel capabilities present the ideal solution for efficient management of a vast number of brands and future Omni channel business strategy
• Embitel’s mix of hybris engineering talent and ecommerce consultants along with proven and robust QA and Project Management capabilities (EmbiQ Engagement Model)

Embitel Ecommerce solution

• Our ecommerce consultants designed an efficient back-end solution architecture by leveraging the capabilities of hybris platform and customized it to the unique business requirements.
• Based on this customized architecture, a dedicated engineering team developed a back-end service layer that serves as a robust backbone for the design and development of multi-channel web store-fronts (desktop websites, mobile websites and apps) with scope for omnichannel capabilities that can be implemented in the future.
• Design and development of master Product Catalogs with the respective brand product catalogs along with WCMS integration for the respective brand store-front.
• Design and development of Native Android and iOS Mobile Apps based on hybris Android SDK to implement multi-channel features.
• Future implementations to be based on hybris 5.5 platform to leverage recently launched responsive websites capabilities of hybris

Embitel impact

• Reduced development lead time for web store-fronts of various brands due to common back-end service layer
• Consistent shopping experience for customers across all channels and brands
• All brands are perfectly aligned to go the Omni channel way in order to a deliver seamless shopping experience